| Issue ID | 1494475 |
| Internal NHTSA # | 11123939 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 31/08/18 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Airmatic suspension dropped while driving on the highway. Red light warning flashed that vehicle was low. Tried to raise car but it would not raise. Car was very close to ground and would not raise.. Began looking up, if other same models as ours have this problem and they do. Read several consumers compliants/ concerns who also own a mercedes benz they seem to have this similar problem. It's very expensive to fix at a dearlership. Looks like this vehicle may have a problem/defect with their airmatic suspension and it is very dangerous driving on the highway unknowing that your vehicle is dropping to ground. This really needs to be investigated to see if there is a problem with their airmatic suspension before someone gets hurt or killed while driving. |
| Vehicle Mileage at Failure | 103154 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NATIONAL CITY, CA |
| VIN pattern | WDBUF70JO4AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |